Terms & Conditions

WolfWare BV. is registered by the Chamber of Commerce in Amsterdam under the number: 63894793
VAT: NL855443972B01

1. General
   These conditions apply to all sales and agreements between WolfWare and the consumer, whereby WolfWare will apply the Terms and Conditions unless agreed otherwise in writing. WolfWare will ensure that the Terms and Conditions will be made available electronically. By ordering products from WolfWare, the customer automatically accepts and agrees with the Terms and Conditions.
   
   
2. Orders
   Once an order has been placed, the consumer will immediately receive a confirmation e-mail with details of the order and the total costs of the order. All orders will be sent within five working days after receipt of payment by the consumer. In the event of a technical malfunction, or any other circumstance beyond WolfWare’s control, the order will be shipped as soon as possible. WolfWare will keep the consumer duly informed of the status of the order.
   We strive to keep our website (www.wolfware.nl) as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible. A product must be delivered to the consumer within 30 days of the order placement. If WolfWare fails to comply, the customer may terminate the order immediately without cost, unless WolfWare and the consumer have previously agreed upon a different delivery term.
   
   
3.  Delivery & Returns
   The delivery time is indicative and is therefore not guaranteed. The final delivery time will not exceed the indicated delivery time with more than one week, cases of ‘force majeure’ not included. The order will be shipped within five working days after receiving payment. WolfWare cannot be held responsible if the package is not delivered to the consumer on time for causes outside of WolfWare's control.
   
   If the consumer, for whatever reason, does not wish to keep the product, the consumer has the right to return the product to WolfWare within fourteen days after receiving the product. The consumer must follow all further return conditions and instructions as set out by WolfWare. This does not apply if the product has been worn or washed, or if the consumer has attempted to mend or alter the article in any way. Returned products will only be accepted by WolfWare if they are sent in the original, undamaged wrapping and the labels are still attached to the products.  Furthermore, the consumer must pay the shipping costs of the returned products. Under no circumstances will WolfWare reimburse the shipping costs of returned merchandise. It is the customers responsibility that the order gets back to us, in order to return it, WolfWare is not reliable for any problems that might occur during the shipping of the return. If the return instructions have been followed accurately, WolfWare will reimburse the consumer for the returned article(s) within thirty days after receiving it. If a payment is completed by creditcard, refunds will automatically be applied to the credit card used by the customer at the time of purchase. When returning Products that included a free gift, please be sure to include the free gift with the return or the refund amount will be adjusted to deduct the retail price of the free gift. Please note, it's not possible to return or exchange archive sale pieces.
   
   
4. Prices and payment
   All prices indicated on WolfWare’s website are in Euros and include value added tax. Consumers are able to make payments electronically to WolfWare in many different ways. The differing payment methods are indicated on the website under the title “Payment”. The order will be shipped once WolfWare has received payment of the order. WolfWare will add the shipping costs to the invoice of the order. 
   
   
5. Transfer of ownership
   Ownership of the products will not be transferred until the consumer has fulfilled its obligations. When the ownership is transferred to the consumer product liability is transferred to the consumer as well.
   
   
6. Liability
   a. All WolfWare products have been produced with the greatest care. WolfWare cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the articles sold by WolfWare and/ or materials or accessories becoming undone.
   b. The content of the website has been compiled with the greatest care. However, WolfWare cannot preclude the possibility of any error or incomplete information on the website. WolfWare cannot assume any liability whatsoever for the consequences of incorrect or incomplete information on the website. WolfWare cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. If a price on the site can be deemed as unreasonable, or as a mistake, WolfWare is not obliged to sell the item at that price. In that case WolfWare will adjust the price as soon as possible. The actual colors of the products can differ from the colors shown on the website. WolfWare cannot be held responsible for variations in colors as a consequence of the quality of the consumer's computer screen. The position and size of the actual applications on the clothes can differ from the pictures on the website. WolfWare cannot assume any liability whatsoever for any differences. Certain links on the website can give access to websites and information that is being exploited and maintained by third parties. WolfWare is not responsible for any of the content of these websites.
   
   
7. Queries/Complaints
   In the case of queries or complaints concerning any of our products or procedures, please inform us by e-mail (info@WolfWare.nl). You will receive a reply within three working days.
   
   
8. Force Majeure
   Despite any other established legal rights, WolfWare is entitled, at its own choice, in case of Force Majeur, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.
   
   
9. Privacy
   WolfWare finds it very important to ensure that all of the consumer’s personal information is treated with the utmost care and security. WolfWare will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order.
   When making an order, WolfWare requires the consumer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process.
   If the consumer subscribes to our newsletter their personal details will be used to keep them informed of special offers, website improvements and other relevant information pertaining to WolfWare.
   Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.
   
   
10. Governing law
    a. These Terms and Conditions and any separate agreements whereby WolfWare provides you services and/or products shall be governed by and construed in accordance with the laws of the Netherlands.
    b. All disputes that may arise from this agreement shall be submitted to the competent court of Amsterdam.
    
    
11. Copyright
    All information on WolfWare’s websites is protected by copyright. It is illegal to copy, use or distribute any information from WolfWare’s website without first acquiring written permission. Visitors and users of WolfWare’s website may not claim any rights pertaining to the information on the website. None of the text or graphics from WolfWare’s websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.
    
    
12. Acceptance of General Conditions
    All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with WolfWare, the consumer automatically agrees to all of our General Conditions.